From The Latest Reference Librarian (49(2)) / 2008
 Text Messaging at Reference: A Preliminary Survey / Steven K. Profit
This article relates the results of a survey of academic libraries using text messaging as a means for delivering reference services. Information concerning the hardware, software, costs, staffing, hours of operation, service life, and patron use is presented.
Page Range: 129 - 134 / DOI: 10.1080/02763870802101328
 Second Life: A Tool for Reference and International Understanding / Christian van der Ven
The challenges that virtual reference staff volunteers in Second Life (SL) are facing are opportunities at the same time. There are a lot of differences between doing reference work in Real Life (RL/and in SL, but for the most part reference work in-world is quite the same as in the daily life of any reference specialist. In essence, that is. Of course new skills are needed, but this is just for now. In the end, working at a virtual reference desk, especially as one member on a team of international pioneers, is as exciting as it is new!
Page Range: 149 - 161 / DOI: 10.1080/02763870802101369
 Pencils Never Crash: The Thoughtful Integration of Technology for Reference Service / David C. Murray, Guest Columnist / iReference: Using Apple's iPhone as a Reference Tool
With eager buyers waiting in long lines to get one of their own, theiPhone burst onto the scene in the United States on June 29, 2007. Sincethen, Apple has garnered about 20% of the market for smart phones in itshome territory, despite the presence of the BlackBerry, Treo, and others.Aside from its unmatched industrial design and “coolness” factor, whatmakes the iPhone so special? And more importantly, are there ways wecould use it to deliver enhanced reference services? In this column, I’ll tryto answer these questions by sharing my experiences in putting the iPhone to the test as a reference device.
Page Range: 167 - 170 / DOI: 10.1080/02763870802101419
 Pending Friend Request: Reference Service Meets Online Social Networks / Kristina M. DeVoe, Column Editor / Choices Galore: Confirm, Deny, or Ignore
The growth and popularity of online social networking sites are undeniable. In the past few years, sites such as Facebook, MySpace, Ning, LinkedIn, Friendster, Flickr, Twitter, Second Life, and numerous others have burst onto the scene, capturing users’ attentions and imaginations.
Once the online destination of teenagers and college students, they have quickly become mainstream, shifting the demographic composition and the conversation. At their core, social networking sites allow users to increase and maintain personal interactions; people can find and interact with one another, share interests, make connections, and create content across multiple media forms.
Page Range: 179 - 181 DOI: 10.1080/02763870802101435
Full Text For All Articles Available Through Haworth